Cristy Lynn (Cris) Stoddard

 

Colorado Springs, CO., 80903

cs at zyrc.com

 

Skill Set

 

Operating Systems:

Windows XP/2000/NT4.0/ ME/98/95/3.x; MS-DOS; Cisco IOS v 11.x, 12.x; MacOS 8,9,X; Linux

 

Applications:

MS Exchange 2000/5.5/5.0, MS IIS 5.0/4.0, MS Active Directory, MS SQL, MS Office, FileMaker Pro, Corel WordPerfect Suite, Norton Anti-Virus Corporate Edition, McAfee VirusScan, Trend Micro AV products, Checkpoint Firewall, Cisco Content Manager and Cache Engine, Cisco PIX Firewall, Tivoli Enterprise Manager, HP Open View, other network management utilities, automation and remote control applications, security monitoring utilties including firewall configurations, legal and education vertical market applications including databases. Also familiar with graphics applications.

 

Network Protocols & Services:

TCP/IP suite, IPX/SPX, NetBEUI, DNS, DHCP, WINS, DLC, RAS, VPN, PPTP/L2TP, IPSec, VoIP, CDP, OSPF, VLAN, Backup Administration, File and Print Sharing, Network/Performance Monitors, AppleTalk

 

Hardware:

Cisco Routers; 3Com, HP, Cheetah and Cisco Switches & Hubs; CSU/DSUs; HP, Dell, and Compaq Servers; RAID arrays; VPN devices; Cisco & Checkpoint firewalls; DAT and DLT backup drives; HP Printers; Scanners; Modems; Cabling

 

People:

Technical Training, Customer Service, Project Management, Supervisory Management, Budget Development

 

 

Experience

 

11/2002 – present     User Support Technician

                                    Edison Schools, Inc, Colorado Springs, CO.

 

·               Help the Technology as a Second Language™ program grow, by maintaining the local technology infrastructure of the Edison school.

·               Perform maintenance functions on the local-area network including back-ups, user access, data security and data recovery.

·              Create, manage, and maintain the FileMaker Pro databases that house student grading and attendance, class schedules, and  inventory.

 

 

7/2002 – 10/2002      Freelance Technical

                                    Colorado Springs, CO.

 

·               Information Technology Consulting on behalf of Robert Half Technology, Inc.

·               Residential  Wiring Technician on behalf of various contractors.

·              Stage Hand and Electrical on behalf of IATSE Local 62

 

 

2/2002 – 7/2002        Security Analyst

                                    Berkshire Life Insurance Company of America, Pittsfield, MA

 

·               Lead teams to draft and to approve security policies, procedures and an awareness program with team members.

·               Identify and prioritize information systems security risks; coordinate steps with team members to mitigate these risks by applying patches, service packs, or improved  operating system/application configurations.

·               Review web server, anti-virus, web usage, file server and database access control logs daily; take action as needed to prevent unauthorized or malicious use of corporate information systems.

·               Review, recommend, purchase, and configure information systems security software applications for improved access control and monitoring.

·               Configure information systems access control for all corporate users, including remote users and vendors.

 

 

10/2000 – 10/2001    Network Engineer

                                    Heald College,  San Francisco, CA

 

·               Design, implement, and support local and wide area network for the corporate offices of a multi-campus, accredited, 2-year college, including but not limited to the development and maintainance of the school’s SQL databases, Exchange email system, Windows 2000 servers, Cisco routers, and HP servers and switches.

·               Assist in the budgetary process, team goals, training, equipment procurement, and other managerial duties.

·              Provide end user training and 3rd tier technical support for the remote sites.

 

Noteworthy projects include:

 

·         Upgrade email infrastructure between corporate and satellite offices.  Implement Exchange 5.5 on Windows 2000 servers, create separate public folder, messaging bridgehead, and webmail servers. Separate and perform smtp relaying for student-side email system. Design “email for life” alumni email forwarding incorporating Exchange, SQL, and IIS. Roll-out of system wide anti-virus. Primary contact for messaging system and related applications.

·         Assist in design and roll-out of WAN upgrades. Instrumental in planning infrastructure requirements. Installation and configuration of CSU\DSUs and routers at campuses.  Configure Cisco routers for 2 separate frame PVCs as well as redundant ISDN failover and dial-in remote administration.  Configure access lists to shape and control traffic. Assist in Internet connection upgrades from a DS1 to DS3. Primary contact for DNS and WINs management.

·          Initiate and design high-level overview of security enhancements to network, including the securing of servers, desktops, email, SQL, web, ftp, firewall and router configurations.

 

 

7/2000 - 9/2000        Network Administrator

                                    PeerLogic, Inc.,  San Francisco, CA

 

§               Plan and provision appropriate network infrastructure, including Frame Relay, T1, ATM and Telephony infrastructure.

§               Eliminate waste and reduce costs of existing telecom services.

§                Plan and test IPSec VPN with Windows 2000.

 

 

 

 

 

8/1998 - 7/2000        Senior Systems Integrator

                                    Office Information Systems   Oakland, CA

 

§               Implement and support local and wide area networks for small businesses, non-profits, and law firms throughout Bay Area.   DSL, T1, ATM, Frame Relay infratstructure planning.

§               Design and manage Microsoft based messaging and collaboration projects.

§               Design and manage database applications, using MS Access, MS SQL, FoxPro.

§               Integrate hardware for clientele.

§               Manage technical department and train technicians.

§               Provide end user training and application support.

 

 

Noteworthy projects include:

 

§         Installation of shipboard email system for major transport carrier on 12-unit sea-going fleet.  Integrate Microsoft Exchange 5.5, Cisco routers, Inmarsat satellites, and compression software.  Document directory replication issues and postulate possible work-arounds.

§         Design and implementation of a virtual private network for a high-profile law office with remote sites.  Integrate Microsoft PPTP/RAS services with MS Proxy 2.0 using DSL. Document implementation guide for start-to-finish DSL connectivity, NAT addressing, VPN & PPTP installation and configuration, client troubleshooting, and client FAQ.

§         Integrate Exchange email  with Unix majordomo server, Sendmail, and an interactive web site based on FileMaker Pro for a music recording studio. Enable anti-relay protection on mail system; allow remote Macintosh clients to connect over Cisco VPN to Exchange server.

 

 

1990 – 1998              Electrician

                                    Contract   San Francisco Bay Area, CA

 

§               Install and repair electrical systems; residential wiring.

§               Operate theatrical lighting and sound equipment at special events, trade shows, and community theatre. 

§               Track progress of projects and create appropriate solutions for clients.

§               A proven record of achieving budget and satisfying customers.

§                

Noteworthy projects include:

 

§         Improve acoustics at Davies Symphony Hall for the San Francisco Symphony - contracted by Radiant Technologies, SF.

§          Installation and operation of lighting for the annual Macy's Passport Fashion Show and all Bay Area Macy’s in-store special events - contracted by Holzmueller Productions, SF.

 

 

Education and Certifications

 

2001

CCNA; Cisco Certified Network Associate

 

2000

 

MCSE; Microsoft Certified Systems Engineer TCP/IP, Exchange 5.5

 

1998

MCP; Microsoft Certified Professional Windows NT Server 4.0

 

1998

Certificate in Microsoft Networking, UC Berkeley Extension, Berkeley, CA

 

1987-88

City College of San Francisco, Undergraduate Studies